September 26, 2024 10:00 am to 
Online Event)
Location: Online Event
Date: September 26, 2024 10:00 am to 12.00pm
Times: 3 x 2 hour sessions
PROGRAMME OVERVIEW
Whether you work directly in Communications or HR / Operations or Management position, this training course is designed to enable Managers to understand what a crisis is and how to prepare Crisis communications, identify the alignment of causes that resulted in Crisis. Participants will learn the difference of each of the 4 levels of crisis.
From an analysis of these levels, to building an internal communications team, participants will be presented with real life learnings, practical
examples and access to templates to allow the development of their own crisis communications plan.
In addition, participants will be introduced to the concept of muscle memory and rules of engagement in dealing with media and understand the biggest causes of crisis communications in business.
Event Registration
Payment form 799.99
LEARNING OUTCOMES
At the end of this programme, participants will be able to understand what Crisis is and how it impacts businesses while identifying who should be part of your team and proactively respond to crisis within your business using templates provided.
In this course you will know:
- What is a crisis
- Crisis management planning
- Levels of crisis
- Why you need a plan
- Crisis Management Model
- Diagnosis of crisis
- Crisis response team
- Communication failure (examples)
- Building the plan
- Crisis comms process
- Handling the media
- Drafting holding statements
- Business Continuity
- Social media responses
- Communicating with employees
- Communicating with stakeholders
WHO IS THE COURSE FOR?
This programme is appropriate for any of the following roles:
- Leadership Teams
- Communications Managers
- Marketing Managers
- HR Managers
- Operations Managers
- Anyone involved with or
leading communications
